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Temu Climbs the US App Store
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Two months ago, Pinduoduo's Temu launched in the US. As I'm hitting send, Temu is currently #3 overall in the iOS App Store. The product feels like, in Olivia on my team's words, "if SHEIN and Wish had a baby".
Assuming you read what I wrote back when Temu launched in September, I ended with:
My biggest outstanding questions are around Temu's go-to-market strategy. There's early indications of leveraging messaging for customer acquisition like Pinduoduo. Personally, I'm not sure how well this will work outside of China. There's also no hints yet around what a Temu influencer marketing strategy could look like, which I think makes even more sense in the current environment after Apple's ATT changes. Its also possible giving things away for one cent is all Temu needs to do to go viral. ¯\_(ツ)_/¯
We're starting to get an early indication of how it's building its US user base.
There doesn't seem to be much influencer activity yet, but I've seen screenshots of Instagram ads. This is straight forward and makes sense as it had $17.8 billion in cash (excluding restricted cash) and short-term investments on its balance sheet at the end of Q2. Just like ByteDance with TikTok, Pinduoduo could brute force Temu into the market with a heavy ad blitz. It's also sending aggressive discount emails, highlighting up to 93% off. Must see, must have, must shop!
Temu is also giving aggressive credit and invite promotions within the app. Unlike Pinduoduo, which originally incentivized users to share the link to a product page, Temu leverages a referral link where both parties receive credits towards future purchases. I have not pushed this all the way to the end, but they essentially get 6 new app downloads in exchange for $50 in credit, an all-in cost of $61, or $12.20 per app install (if I remembering correctly, you get three draws for free to start). It also heavily incentivizes app downloads over everything else. I think we'll see Temu turn on feed advertising sooner rather than later.
If you remember from a few months ago, I'm in a WhatsApp group with what I think are some suppliers and Pinduoduo employees. There's not much activity anymore, just sharing of referral links every few days. I'm still convinced this is just employees trying to kickstart organic sharing.
Temu's product categories also seem to have expanded significantly. Product assortment still feels random, but I'd expect more SKUs and improving product quality over time.
Another high-level takeaway is there's lots of social proof built into the app. Nearly every feed thumbnail and product listing page mentions how many items have been sold, though its hard to know how real these numbers are. There's urgency built around various SKU-level sales, and similar to Wish, it has "brand shops".
Temu's product listing pages are not very long, and quickly turn into a scrollable feed of more product thumbnails. It also nudges you to add the entire "frequently bought together".
Call me crazy, but I think Temu is going to catch on in the US. The app is simply more fun to use than Amazon. Profitability is still an open question considering the extremely low price points, but I don't think it's a concern considering Pinduoduo's cash position. Its more important to get scale quickly, especially considering price points are so low.
It will be a long journey and Temu will have to continue expanding product assortment quickly to catch up with other scaled ecommerce platforms. Its not well documented, but a large part of Pinduoduo's initial success in China was attributable to ramping its supplier base very fast through founder Colin Huang's existing relationships running an ecommerce marketing business. As I mentioned last time, Temu is likely tapping into Pinduoduo's existing Chinese merchant base that views Temu as easy incremental revenue. There are certainly product quality concerns. But many of the products Americans buy online are coming from Chinese merchants anyways...
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